kostotoFrequently Asked Questions

We at kostoto operate only in jurisdictions where local law permits online gaming and sportsbook services. Our services are available only where applicable law allows. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction before creating an account. If you are unsure whether kostoto is available in your location, do not create an account. Contact our support team to confirm service availability in your area. We do not offer services in jurisdictions where online wagering is prohibited.

KYC verification on kostoto requires two documents: a government-issued ID and proof of address. Your ID must be valid and show your full name, date of birth, and photo. Accepted IDs include passport, national ID card, or driver's license. Your proof of address must be dated within the last three months and show your name and residential address. Accepted documents include utility bills, bank statements, or official correspondence from government agencies. Upload clear, legible copies of both documents through your account settings. Our verification team reviews submissions and notifies you of approval or requests for resubmission within a standard review window.

Our kostoto support team is available through multiple channels: live chat within your account, email, and in-app messaging. Live chat is the fastest way to reach us for urgent issues. Email support is available for detailed inquiries and account disputes. In-app messaging allows you to submit a ticket and receive a response within a standard timeframe. Our support team speaks English and can assist with account access, payment issues, verification questions, and technical problems. Response times vary by channel and issue type, but we aim to address all inquiries promptly. For non-urgent questions, this FAQ may provide faster answers.

Depositing via local payment, online payment, or e-wallet on kostoto is straightforward. Log into your account, select the Deposit option, and choose your preferred payment method. Enter your deposit amount within the supported range. You will be redirected to the payment provider's app or website to authorize the transaction. Confirm the payment using your app credentials or PIN. Once authorized, the funds are transferred to your kostoto account immediately. Your balance updates in real time. You can then use your balance to place bets on Liga 1, Piala AFF, live-dealer tables, or slots. mobile banking and local payment follow the same process. If your deposit does not appear within a few minutes, contact our support team with your transaction reference number.

We at kostoto support deposits across a range of amounts to accommodate different users. Minimum and maximum account preferences vary by payment method. online payment, e-wallet, mobile banking, local payment, and online payment each have their own limits set by the payment provider and our platform. Direct bank transfers to e-wallet, mobile banking, local payment, and online payment may have different ranges. e-wallet deposits also follow a specific range. To view the exact limits for your chosen payment method, select that method during the deposit process and the range will be displayed. If you need to deposit an amount outside the standard range, contact our support team to discuss options. All deposits are subject to verification and compliance review.

Promotion codes on kostoto are entered during account registration or in your account settings under Promotions. During registration, there is a field labeled "Promotion Code" where you can paste a code you have received. If you already have an account, navigate to your account settings, select Promotions, and enter the code in the designated field. Click Apply or Redeem to activate the promotion. The promotion terms will be displayed, including any eligibility requirements or turnover conditions. Once applied, the promotion is credited to your account according to its terms. If you encounter an error when entering a code, verify that the code is correct and has not expired. Contact our support team if you need assistance with a promotion code.

Demo mode on kostoto allows you to try certain games without using real money. Not all games offer a demo version. Slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways typically have demo versions available. Live-dealer tables and sports betting do not have demo modes because they involve real-time interaction and game information. To access a demo, select a game that offers one and look for a "Play Demo" or "Try Free" button. Demo play uses virtual credits that reset when you close the game. Your demo balance does not affect your real account balance. Demo mode is useful for learning game rules and features before betting with real money. To switch to real-money play, return to the game and select "Play for Real" or log into your account.

We at kostoto protect your personal information using industry-standard encryption and security practices. Your data is encrypted in transit and at rest. Your password is never stored in plain text and cannot be recovered by our team. We recommend using a strong, unique password and enabling two-factor authentication on your account for additional security. Your payment information is processed by third-party payment providers who comply with PCI DSS standards. We do not store your full payment card details. Your KYC documents are stored securely and used only for verification and compliance purposes. We do not sell your data to third parties. For detailed information about how we collect, use, and protect your data, please read our Privacy policyIf you suspect your account has been compromised, contact our support team immediately.